1. Introduction
SellOps is a product of ATLANTIC LTD STORE LIMITED ("we", "our", or "us"). We operate the SellOps platform available at sellops.store and app.sellops.store. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our service.
By using SellOps, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Account Information
- Name and email address (provided during registration)
- Encrypted password
- Account preferences and platform selections
2.2 Business Data You Enter
- Creator names, rates, and performance data
- Revenue figures and transaction records
- Invoice and payroll data
- TikTok Shop agency operational data
2.3 Usage Data
- Log data (IP address, browser type, pages visited)
- Session information and timestamps
3. TikTok Platform Data
If you connect your TikTok Shop account to SellOps via the TikTok API:
- We access only the data you explicitly authorize through TikTok's OAuth flow
- We access shop order data, product data, and seller account information solely to provide the SellOps dashboard features
- We do not sell, share, or transfer your TikTok data to any third party
- TikTok data is stored securely in our database and used only to populate your SellOps dashboard
- You may revoke TikTok access at any time from your TikTok account settings or SellOps settings
4. How We Use Your Information
- To provide and maintain the SellOps platform
- To authenticate your account and ensure security
- To display your business data in the dashboard
- To generate invoices and payroll reports
- To send transactional emails (account confirmation, password reset)
- To improve our services based on usage patterns
5. Data Storage & Security
- All data is stored in a secured PostgreSQL database (Neon)
- Passwords are hashed and never stored in plain text
- All data transmission is encrypted via HTTPS/TLS
- We implement industry-standard security measures to protect your data
- Access to production databases is restricted to authorized personnel only
6. Data Sharing
We do not sell your personal data. We may share data only with:
- Service providers — infrastructure providers (Vercel, Neon) who process data on our behalf under strict agreements
- Legal requirements — if required by law or valid legal process
7. Data Retention
We retain your data for as long as your account is active. If you delete your account, we will permanently delete all your personal data and business data within 30 days.
8. Your Rights
You have the right to:
- Access — request a copy of your personal data
- Correction — correct inaccurate personal data
- Deletion — request deletion of your data (see our Data Deletion page)
- Portability — receive your data in a machine-readable format
- Objection — object to processing of your personal data
To exercise any of these rights, email us at info@sellops.store
9. Cookies
We use only essential cookies required for authentication and session management. We do not use advertising or tracking cookies.
10. Children's Privacy
SellOps is not intended for users under the age of 18. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or by posting a notice on our platform.
12. Contact Us
For any privacy-related questions or requests:
- Company: ATLANTIC LTD STORE LIMITED
- Email: info@sellops.store
- Website: sellops.store